Mobile page banner - Keele Nightline

Get Involved

Become a Nightliner

Volunteering with us can be challenging, but it is also hugely rewarding. We run training sessions throughout the year and are always eager to hear from interested prospective volunteers. You don't need any previous experience, we'll provide you with everything you need.

Whether you want to be a phone operator or part of the publicity team, everyone at Nightline is looking forward to welcoming you into our mini-community. If you're interested in joining our public team, contact our Public Face at Otherwise, if you wish to become one of our call taking volunteers, pleas complete the online questionaire to go to our online application form. You will be directed to the application form if you meet the prerequisites.

Apply Online

The questionaire is relatively short and should only you take a couple of minutes. If you get stuck or have any questions, feel free to email us at

Click the 'Begin Quesionaire' button to strart.

Question 1 of 5

Can you communicate in English to a high standard? (Fluent speaker or IELTS level 6 or equivalent.)

Question 2 of 5

We expect high standards of behaviour from all of our volunteers throughout their work with Nightline, including adhering to our policies surrounding confidentiality and anonymity, and treating both service users and fellow volunteers with respect and courtesy. We require all new volunteers to sign an agreement promising to uphold those standards. Will you be happy to sign that agreement?

Question 3 of 5

Keele Nightline is a non-advisory, non-directive service. We work through problems with our callers, supporting them to find their own solutions, or even just to offload. However, we don't offer our own advice to callers. This enables callers to explore their own ideas in a judgement-free setting with no pressure on them, and puts their own wishes and values ahead of ours. This can be a difficult concept for new volunteers, but we're sure it works and we'll happily discuss this with you during training. It doesn't matter if you find it a bit strange at first, as long as you're open-minded about it. We're sure it works - it's a principle adopted by lots of therapists as well as other services such as Samaritans. However, some people explicitly want to volunteer with a service where they can give advice. That's fine, but if that's you then you might want to look for other services to volunteer with, as you won't be able to do that as a Nightliner. Are you happy to volunteer with a non-advisory support service like Nightline?

Question 4 of 5

Our shifts currently run from 9pm-3am, every night during term-time. (We also attempt to open through the Easter and Christmas vacation periods.) We request that our volunteers complete 3 shifts per semester - 18 hours in total of volunteering. Would you be able to complete that requirement? (Of course, if you want to, you can do more!)

Question 5 of 5

In order to become a volunteer, you need to complete our Core Training Programme. This will require attending training sessions which will last from approximately 10am-5pm (variable) on two weekends towards the start of each term. We hope that the training weekends are informative, useful and enjoyable, and a great way to meet some lovely new people. You need to attend all of the sessions in order to become a volunteer with us. Do you think you will be able to attend 2 weekends of training in October or February? (People with sporting commitments may be able to get time off via an agreement we have with the AU - speak to our Coordinator.)

Thank you for your interest

Unfortunately, you have not met the prerequisites to become a volunteer. As a student led service, our volunteers need to agree to our principles, be able to meet our minimum shift requirements and be very comfortable with the English language. However, you may still be able to volunteer with us as a public volunteer. If you're interested in that, please email to discuss opportunities.

Thank you for completeing the questionaire.

Please fill out this application form. Our public team will contact you shortly with details of upcoming information and training sessions.